Privacy Policy
Hoffman Chiropractic & Wellness
Last updated: October 12, 2026
Your privacy matters to us. This policy explains how we handle personal information when you visit our website, submit an inquiry, respond to an advertisement, or communicate with our team online. Patient records and clinical information are also subject to applicable privacy laws and professional requirements.
Information we collect
We collect information you choose to provide, such as your name, email address, phone number, answers to form questions, and messages to our team. This includes information submitted through our website, Facebook or Instagram lead forms, and messaging services.
Our website and service providers may also collect technical information, such as your IP address, browser type, and website activity. The cookies and tracking tools we use are described below.
Please avoid sending detailed medical information through advertising forms, social media, or ordinary email. Contact our clinic to arrange an appropriate way to discuss sensitive health concerns.
How we use your information
We use your information to:
- Respond to your inquiry and answer your questions.
- Explain our services and help you explore treatment options.
- Arrange appointments and provide related follow-up.
- Maintain records of your inquiry and communication preferences.
- Operate and improve our website and communication systems.
We collect, use, and disclose personal information for reasonable purposes, with consent or as otherwise permitted by law.
Calls, texts, and emails
When you request information and provide your contact details, we use those details to follow up about your inquiry by phone, text, email, or the messaging channel you used.
Submitting an inquiry does not automatically subscribe you to unrelated promotional messages. We send marketing communications only where we have the consent or other lawful basis required.
You can ask us to stop promotional communications at any time. Reply STOP to promotional texts, use the unsubscribe option in promotional emails, or contact the clinic. You may also tell us your preferred contact method.
Service providers and sharing
We use service providers to support functions such as website hosting, inquiry management, appointment scheduling, and message delivery. These providers may process personal information on our behalf for those purposes.
We may also disclose information with your authorization or where required or permitted by law.
We do not sell or rent your personal information or share your contact details with other businesses for their independent marketing.
Facebook, Instagram, and other third-party platforms also handle information under their own privacy policies.
Protection and retention
We take reasonable safeguards to protect personal information against unauthorized access, use, disclosure, or loss. No internet transmission or electronic system is completely secure.
We retain information only as long as reasonably needed for the purposes described in this policy and applicable business, legal, and professional requirements. When it is no longer required, we securely destroy it or make it anonymous.
Your choices and rights
You may contact us to request access to your personal information, request corrections, or withdraw consent, subject to applicable legal limits. We may need to verify your identity before responding.
Withdrawing consent may affect services that depend on the information. Some records must be retained to meet legal or professional obligations.
If you have a privacy concern, please contact us first. You may also contact the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.
Contact us
For privacy questions, requests, or complaints, contact:
Privacy Officer — Hoffman Chiropractic & Wellness
103, 179C Leva Avenue
Red Deer, Alberta T4E 0A5
Phone: 403.346.2297
Email: drnorm@hoffmanwellness.com
Changes to this policy
We will post updates on this page and revise the date above. Where required, we will provide additional notice or obtain consent for changes in how we use personal information.